Last updated: October 24, 2026
This policy explains when you can get money back on an 8K IPTV Streaming plan and how to ask. Please read it before ordering; if anything is unclear, message us first.
Please check first
Before paying, confirm that your device can run an IPTV player (see supported devices) and ask us about any channel, event or picture quality you are counting on. Remember that 4K needs a 4K screen and 8K needs an 8K TV, a compatible app and a fast connection.
Situations where we refund
- We were unable to activate your login.
- The service would not work on a supported device and we could not fix it together within 7 days of activation.
- You were charged more than once for one order.
Situations where we do not refund
- Requests made more than 7 days after activation.
- Issues caused by your internet connection, your device or a third-party app.
- Streams playing in HD or 4K rather than 8K, where your setup or the source does not support 8K.
- Charges paid to app developers or other third parties.
- A change of mind after the service has been activated and used, unless consumer law where you live says otherwise.
- Accounts closed for breaking our terms of service.
How to ask for a refund
- Send a WhatsApp message to +44 7576 966392.
- Give your username, order date, device and a short description of the problem.
- We may ask to try some fixes with you first, because many issues are quick to solve.
How the money comes back
Approved refunds go back to the original payment method where possible. How long it takes depends on that payment provider. In some cases we may offer a partial refund for the unused part of a plan.
Your statutory rights
This policy does not reduce any rights you have under consumer law where you live.
Questions
Use our contact page for anything about refunds.