Troubleshooting

A soft picture has five usual suspects. How to check each one, from the stream itself to your TV settings.

Silent channels usually come down to audio format or track settings. How to find the cause in a few minutes.

Wi-Fi is fine for many homes, but not all. How to tell which one your setup needs and what to do if a cable is impossible.

Crashes are nearly always a device or app issue. Fixes by platform, from clearing cache to freeing storage.

Lip-sync problems usually come from your audio chain, not the stream. A step-by-step way to find and fix the delay.